Exchange and Return Policy
1. Deadlines for Exchanges and Returns
- Exchanges: Requests can be made up to 30 days after order delivery.
- Returns: We accept returns within 30 days after order delivery.
The product must be unused, in its original packaging, with all tags intact, and accompanied by the invoice.
2. Non-Eligible Items
- Personalized or custom-made products.
- Sale items, except in cases of manufacturing defects.
- Products used or damaged by the customer.
3. How to Request an Exchange or Return
- Contact Us: Email returns@lxvcompanyformen.com with your order number, product photos (if necessary), and the reason for the exchange or return.
- Wait for Approval: Our team will review your request and provide detailed shipping instructions.
- Send the Product: After approval, send the product to the specified address.
4. Shipping Costs
- Exchange due to defect or company error: Shipping costs will be covered by LXV COMPANY FOR MEN.
- Exchange for personal reasons (e.g., size, color): Shipping costs are the customer’s responsibility.
5. Processing Exchanges or Returns
Once the product is received, it will be inspected within 7 business days. If approved:
- For exchanges: The new product will be shipped within 5 business days.
- For returns: The refund will be processed according to the refund policy (see details in the Refund Policy).
6. Defective Products
If the product has a manufacturing defect, you may request an exchange or return within 7 days of receipt. A technical analysis will be conducted, and if the defect is confirmed, all expenses will be covered by the company.