Frequently Asked Questions (FAQ)
1. How can I track my order?
Once your payment is confirmed and your order is shipped, you’ll receive an email with a tracking number. Use this number on the carrier’s website to monitor your delivery.
2. What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express), Pix, and PayPal. All transactions are secure and encrypted.
3. Can I change or cancel my order?
You can request changes or cancellations before your order is shipped. Please contact our team at support@lxvcompanyformen.com as soon as possible.
4. What is your return policy?
We offer returns or exchanges within 30 days of delivery. Items must be in perfect condition, unworn, and with original tags. Check our Returns page for more details.
5. Do you offer international shipping?
Yes, we ship to various countries. Delivery times and costs vary depending on the destination. Check the options during checkout.
6. How can I contact customer support?
You can reach our team via email at support@lxvcompanyformen.com or by phone at +55 (11) 1234-5678. Our customer service hours are Monday to Friday, 9 AM to 6 PM (Brasília Time).
7. Are the products authentic?
Yes, all of our products are original and crafted to the highest quality standards, embodying the luxury and elegance of LXV COMPANY FOR MEN.
8. Do you offer gift cards?
Yes, we offer gift cards in various amounts. They can be purchased on the website and sent via email to the recipient.